Terms of Service

Pufffi application and premium subscription · pufffi.com / pufffi.hu · v1.0 · Effective: 5 July 2026

These Terms of Service (the "Terms") govern the use of the Pufffi application (a Progressive Web App, "PWA") and its premium (digital) subscription, provided by Innovatív Marketing Megoldások Kft. (the "Provider", "we"). By ordering the service you (the "User" or "Subscriber") accept these Terms.

1. Provider details

Company:

Innovatív Marketing Megoldások Kft.

Registered seat / mail:

Gizella út 19/B, 1143 Budapest, Hungary

Company reg. no.:

01-09-338878 (Budapest-Capital Regional Court)

VAT / tax no.:

25803965-2-42 (HU25803965)

Represented by:

Zsuzsanna Radics

Email:

hello@pufffi.com

Phone:

+36 70 500 0800

Hosting provider:

Tárhely.Eu Szolgáltató Kft. (Könyves Kálmán körút 12-14, 1097 Budapest, Hungary)

2. Definitions

• Service: the Pufffi application and the additional ("premium") features and content available with a subscription (a digital service / digital content).
• Subscription: access to premium features for a recurring (monthly or annual) fee.
• Consumer: a natural person acting outside their trade, business, craft or profession.
• Payment provider: Barion Payment Zrt. (see clause 6).

3. The Service

Pufffi is a Progressive Web App offering basic features free of charge and additional ("premium") features and content via subscription. A premium subscription grants access to the features included in the ordered plan for the subscription period. We continuously develop the Service; the specific set of features may change while preserving the essential content of the subscription.

4. Registration and account

To use the Service you must create an account with a valid email address and password. You are responsible for the accuracy of the information provided and for keeping your credentials secure. Persons under 16 may use the Service only with the consent of their legal guardian.

5. Placing an order and formation of the contract

1. You place an order by selecting a plan, providing billing details, accepting these Terms and the Privacy Policy, and clicking the button that clearly indicates a payment obligation ("Subscribe" / order with obligation to pay).
2. The contract is formed when we confirm the order (by activating access and/or sending a confirmation email), electronically, in English. The contract is not a written contract and is not filed by us.
3. You can review and correct your details before finalising the order.

6. Prices and payment

1. Current prices and plans are shown in the app and at https://pufffi.com/#arak. Prices are stated in HUF and include any applicable VAT.
2. Payment is made online by bank card through Barion Payment Zrt. (1117 Budapest, Irinyi József utca 4-20., Hungary; NBH licence: H-EN-I-1064/2013), on a secure payment interface. Card data is handled directly by Barion; we do not receive or store it.
3. Recurring payment: the subscription renews automatically for the chosen cycle (monthly or annually) and the fee for the next period is charged automatically until you cancel. You are informed in advance of renewals and charges.
4. The Provider issues an electronic invoice for each successful payment and sends it to the email address you provide.
5. AI credit top-up: in addition to the monthly AI allowance, you may buy AI credits as a one-off (non-recurring) purchase. Purchased credits are added to your account immediately upon successful payment, are tied to your account and never expire, but are non-refundable and non-transferable. On deletion or termination of your account, any unused credits are forfeited without compensation.

7. Cancellation and termination

1. You may cancel your subscription at any time via your account or by emailing hello@pufffi.com. Cancellation takes effect at the end of the current (already paid) period; fees paid for a period already started are non-refundable, except where the right of withdrawal in clause 8 applies.
2. After cancellation, access to premium features continues until the end of the paid period and then ends; automatic renewal does not occur.
3. We may terminate the contract or suspend access if you seriously breach these Terms (e.g. unauthorised access, abuse, misuse of the Service).

7A. Permanent deletion of the user account

1. You may permanently delete your account at any time from within the app, under Settings → Delete account permanently. The action is executed immediately after your confirmation.
2. Deletion permanently removes all data associated with the account (profiles, tasks, AI history, unused AI credits, saved settings). Accounting documents (invoices) that we are required by law to retain are kept for 8 years under Act C of 2000 on Accounting.
3. Deleting the account also cancels any ongoing subscription; fees already paid are non-refundable, and no pro-rata refund is due for the remainder of the paid period.
4. A deleted account cannot be restored. You may use the Service again by creating a new account.

8. Right of withdrawal (consumers in the EU)

Under the EU Consumer Rights Directive (2011/83/EU), as implemented in the applicable Member State law, consumers generally have a 14-day right to withdraw from distance contracts without giving reasons.

If performance has not yet begun and the above express consent/acknowledgement has not been given, you may withdraw within 14 days of contract conclusion by a clear statement sent to hello@pufffi.com, and any fee paid will be refunded within 14 days.

9. Conformity of the Service, warranty

We must provide the digital service in conformity with the contract and applicable law (including the EU Digital Content Directive 2019/770 as implemented locally). In case of non-conformity, consumers may exercise the statutory remedies (bringing the service into conformity, price reduction, or termination). We aim for continuous availability but are not liable for downtime caused by factors beyond our control (e.g. internet outages, force majeure).

10. Complaints and dispute resolution

You can submit complaints to hello@pufffi.com or to our registered seat. We investigate complaints and respond in writing within 30 days.

11. Intellectual property

The Pufffi application, its content, source code, design and trademarks are the intellectual property of the Provider or its licensors. The subscription grants a right to use the Service as intended; copying, distributing, reselling or reverse-engineering the content without our prior written consent is prohibited.

12. Liability

We are not liable for damage arising from your improper use of the Service. Our liability is limited to the fullest extent permitted by applicable law; this limitation does not affect the mandatory statutory rights of consumers.

13. Data protection

See our Privacy Policy and Cookie Policy for details on the processing of personal data and cookies.

14. Amendments and governing law

We may amend these Terms unilaterally and will inform users in advance in an appropriate manner. Matters not covered here are governed by Hungarian law, in particular the Civil Code and consumer-protection and e-commerce legislation, without prejudice to the mandatory consumer-protection rules of the consumer's country of residence.